Service You Deserve. Professionalism You Expect.

2017 was a heck of a year for me.

I really don’t know how to better describe it than that. I believe in fully taking stock of the past when entering a new year and assessing successes, and failures, both professional and personal, and 2017 was a heck of a year.

I was lucky enough in my personal life to watch my entire family enjoy some great moments, milestone moments, that we will never forget. There was watching my son excel in hockey, my daughter becoming a bookworm and developing a love of reading, my other daughter busting her butt and making the 2018 Arctic Winter Games in gymnastics. My wife had great success advancing her career, and our family purchased a new home. A fantastic year that I am truly grateful for.

The one thing I certainly have to thank all of you for is the amazing first year I had selling real estate in Yellowknife. I’m not going to dive into the numbers, that’s not what this post is about, but my year was successful by any measure and that would not of happened without all the awesome people I got to work for in 2017.

With the dawn of a new year, I thought it was time to come up with a slogan to better define what you can expect when dealing with me, and to better guide my business. My thoughts on slogans are that they shouldn’t just be catchy phrases or a combination of buzzwords for your industry, they really need to serve as a mission statement for your business.

The best way for me to come up with this, besides defining my own values and beliefs, was to look back at the past year and really drill down into where my successes, and failures came from. What did I do that helped contribute to my wins, and what didn’t I do that contributed to my losses. That’s how I came up with Service You Deserve. Professionalism You Expect.

Service You Deserve.
A lot of my professional background is sales management in the retail industry, and I believe that centres around service. I have received training in customer service from, what I consider, some of the top companies in the industry, like Staples and Apple. Anyone who knows me knows that customer/client service is something that I hold very close to my heart. My goal is to set myself apart from others with my dedication to great service. That dedication to service applies to everyone. All clients, regardless of the price of their home, location or commission paid, deserve the same level of service. I have the same dedication to writing a good listing description, the same care in marketing materials/methods regardless of the type of home. I believe in providing service you deserve. I will be available to answer your questions, whatever they are, no matter how many times you need to ask them. I’ll make sure your for sale sign isn’t buried in snow. We often get consumed with years of experience and fancy designations in the real estate industry but these pale in comparison to great service. Providing great service is something you have to want to do, the ability to serve someone directly comes from the desire to serve someone. When it comes to service, you deserve it.

Professionalism You Expect.
One thing is for sure, there is an expectation when someone lists with a REALTOR® that there is going to be a level of professionalism exhibited. I mean, that’s what we are right? Professionals. That’s the reason you pay me to sell your home. If that expectation isn’t there, I’m here to tell you that it should be. Professionalism doesn’t get to take a break because your Realtor is “too busy", or is getting a higher commission on another property. We don’t practice “fee for service” in Yellowknife. If you're a buyer I’m working with, you can bet I will do everything I can to make sure I am there for the home inspection with you, to help make sure you are understanding what you are being told and what you are seeing. I believe it’s my professional responsibility. Selling your home with me? Expect to see me there on photo day making sure we get things looking exactly the way we want to best showcase your home. Again, my professional responsibility. I believe in dealing with other Realtors quickly and professionally. This isn’t a game of me vs. them. As professional Realtors we are supposed to work to guide our respective clients in a professional manner, in the biggest financial transaction of their lives, and keeping their best interests in mind. It’s not a win/loss game. When it comes to professionalism, you should expect it.

I’m excited for the year ahead! Contact me anytime if you think you will be buying or selling in 2018 and we can chat about the process and what you can expect from me.

Thanks for reading!

Mike

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